State Farm® Insurance Agent Joe Freund
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Felicia Cleper-Borkovi
March 11, 2025
5
out of
5
rating by Felicia Cleper-Borkovi
"Our condo association has been covered by State Farm since 1998. Michelle Ezzell, Sasha Viney and Joe Freund have recently demonstrated customer-focus, patience, and understanding. Notwithstanding the substantial increases to our HOA Premium, we felt heard and supported by Joe's team. Thank you!"
We responded:
"Felicia- it was so nice to connect with you. Thank you and the HOA for being longtime insurance customers. We empathize with all of our customers during this time with so many changes. Relationships matter! - Joe Freund "
Jennifer Powe
March 7, 2025
5
out of
5
rating by Jennifer Powe
"Michelle E with Joe Freund State Farm agency was extremely helpful, Knowledgeable and diligent when following up to resolve my claim issue. Thanks again for your help!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Michelle E provided you with excellent service. Our team is dedicated to offering knowledgeable support and diligent follow-up to ensure your insurance claims are resolved smoothly. We're here for all your insurance needs! - Joe Freund, State Farm"
Henry Tang
March 6, 2025
5
out of
5
rating by Henry Tang
"Michelle Ezzell has advised me on my insurance needs for 5-10 years. She always provides me with great advice and ensures I have the right policies and limits - not too much but sufficient to not have to worry. Whenever I have a change in my life circumstances, she's the one I get advice from. She reminds me, when I forget, to cancel, get or change my policy on a timely manner. She makes sure I have the most economical yet effective set of policies."
We responded:
"It is wonderful to hear from you, Henry! Thanks for the positive feedback and support. It’s always a pleasure working with you! Update: Thank you so much, Henry! We appreciate you being with us for so long, and it is so great to hear that Michelle has consistently been able to help you with all your insurance questions and needs. She is a gem and we are lucky to have her. Thank you!"
ms94127
March 6, 2025
5
out of
5
rating by ms94127
"I cannot say enough about the staff of Joe Freund, especially Michelle Ezzell, who has been exceptionally helpful, friendly, and supportive."
We responded:
"Thank you for your feedback! Michelle is one of a kind and we are so exceptionally lucky to have her as part of our insurance service team! "
Nina Anderson
February 20, 2025
5
out of
5
rating by Nina Anderson
"Michelle was extremely helpful, especially considering the quick turn-around and willingness to search for solutions to our "interesting" situation. We've worked with this office for years, and continuously appreciate the great customer service and patience with all our questions."
We responded:
"Thank you for your kind words! We're thrilled that Michelle could assist you promptly with your unique insurance situation. Our team is dedicated to providing excellent customer service and personalized insurance solutions to meet your needs, whether it's life insurance, auto insurance, or homeowners insurance. We appreciate your trust in our office over the years. If you have any more questions about insurance policies or need assistance in the future, don’t hesitate to reach out. Your satisfaction is our top priority, and we’re here to help with all your insurance needs!"
Marilynn Holland
February 12, 2025
5
out of
5
rating by Marilynn Holland
"Sasha was very responsive, informative, professional and went the extra mile to get me the best policy and coverage. I am very pleased with our work together."
We responded:
"I am so glad to hear that Sasha was able to help you with your insurance coverage needs! She is definitely a superstar and we are so lucky to have her. Thank you for your feedback! - Joe"
Tiff B.
January 16, 2025
5
out of
5
rating by Tiff B.
"Michelle Harrell and State Farm have been excellent to work with. We have been with them for 20+ years, and have had incredible service."
We responded:
"Hello! Thank you for your kind review and taking the time to share your experience! We are so happy to hear that we've been able to help you with your insurance needs for so long! We are here to help with any questions you may have! - Joe"
Abigail Henderson
January 9, 2025
5
out of
5
rating by Abigail Henderson
"Customer service is awesome here - Michelle was super helpful when I called. She was able to give me information about my policy, suggest next steps, took care of everything on the phone and followed up with an email confirmation!"
We responded:
"Thank you for your kind words! We're thrilled to hear Michelle provided you with excellent service and was able to help you with your insurance policy questions. We appreciate your feedback! - Joe"
Rick Turley
November 27, 2024
5
out of
5
rating by Rick Turley
"I’ve received excellent service from Joe and his staff for many years. Today William Yee was very quick to respond and very helpful."
We responded:
"Thank you for your kind review! I am happy to hear we were able to help you with your insurance questions! - Joe Freund"
Jan Coppinger
November 22, 2024
5
out of
5
rating by Jan Coppinger
"Beth is a wonderful example of good customer service. Appreciate her great attitude and quick action with a recent request. Always a pleasure to deal with Joe's office. Thank you, Jan"
We responded:
"Hi Jan! Thank you so much for leaving us your feedback! Beth is a ray of light in our office and always available to offer a kind word or a helping hand. We are so appreciative of you for sharing! Thank you - Joe"
Joe P
October 7, 2024
5
out of
5
rating by Joe P
"Beth Leonard, a member of the Joe Freund team, is the person you want to contact when you have insurance questions. She listens; she responds. In my case she offered some very helpful advice. Thanks, Beth."
We responded:
"Thank you for taking the time to leave such a kind and thoughtful review about your experience with Beth. She is very well-versed in all things insurance, and she is also one of the most genuine people I have ever met. It is so lovely to hear that she was able to help you today. Thank you for sharing! - Joe Freund"
Lily Ross
October 1, 2024
5
out of
5
rating by Lily Ross
"Michelle Ezzell is so helpful and responsive! This whole team is awesome to work with."
We responded:
"Hi Lily! Thank you for taking the time to leave us a review and share your experience with us. We appreciate that we've been able to help you with your insurance needs! - Joe Freund (State Farm Agent)"
emily dickson
September 30, 2024
5
out of
5
rating by emily dickson
"Michelle Ezzell provided me with fantastic service and support in sorting out my mother’s affairs. Every step of the way she communicated swiftly and clearly to me what was required. I wasn’t expecting this kind of hands on service from an insurance professional, and am immensely thankful for her help."
We responded:
"Emily, Thank you for sharing your experience with Michelle. I agree that she is one of the most kind and helpful people I've ever met! We are so lucky to have her on our team and I'm so glad she was able to help you out and exceed your expectations. Thank you for allowing us to assist you on your insurance journey! - Joe Freund"
Abraham Barkhordar
September 20, 2024
5
out of
5
rating by Abraham Barkhordar
"Kim Beach was awesome and greatly helped me out with insuring a unique 3 wheeled meter maid vehicle. Her service and dedication was very good and she followed up with me personally multiple times. Happy to be switching from progressive thanks to Kim's help!"
We responded:
"Kim is Awesome! I am so happy to hear that we were able to help you insure such a unique vehicle. Thank you for letting me know about your great experience! - Joe Freund"
Emily Soffrin
August 29, 2024
5
out of
5
rating by Emily Soffrin
"Thank you Michelle and the Joe Freund team for the seamless experience adding a new car to our existing auto insurance policy. Michelle was incredibly friendly and knowledgable, and I felt well-taken care of during an otherwise complicated car-buying experience."
We responded:
"We appreciate your kind words and are thrilled to hear about your seamless experience with Michelle! Thank you for choosing us, and we look forward to serving your insurance needs in the future."
mark russell
August 28, 2024
5
out of
5
rating by mark russell
"Joe Freund agency and Kim Beach are the best. Have been with them for close to 20 yrs. Professional, reliable and great problem solvers. Highly recommend."
We responded:
"We greatly appreciate your glowing review of our State Farm insurance agency and our risk manager Kim Beach! It's wonderful that you have trusted and relied on us for nearly two decades. Thank you for recommending our insurance services! We are grateful for your continued support and look forward to assisting you for many more years to come. - Joe Freund"
james zucherman
August 27, 2024
5
out of
5
rating by james zucherman
"Michelle was communicative helpful and efficient"
We responded:
"Thank you for your review! Michelle is a wonderful member of our team and we are thankful to have her!"
Regina Phelps
July 21, 2024
5
out of
5
rating by Regina Phelps
"Michelle was very helpful on some modifications to our policies. I have been a State Farm customer since the 1970s and have been pleased with the company and the service. Thank you!"
We responded:
"Thank you for taking the time to share your experience with Michelle! We are so happy to hear she was able to help you modify your insurance to keep it up to date! - Joe Freund"
Jon Wood
July 16, 2024
5
out of
5
rating by Jon Wood
"Kim is THE BEST! I've been shopping for new insurance for months and was referred to Kim Beach by a good friend. She explained all my options and was able to beat all other quotes by a significant margin. Every time I've called or emailed Kim she's been delightful to deal with, she patiently answered all my questions and has treated me with utmost respect and courtesy. I'm so happy to have found Kim and know that all of my insurance needs are in great hands!"
We responded:
"Thank you so much for your glowing review! We are thrilled to hear that Kim was able to provide you with exceptional service and help you find the best insurance options. It's wonderful to know that she went above and beyond to answer all your questions. We truly appreciate your kind words and are honored to have our team taking care of your insurance needs. If there's anything else we can assist you with, please don't hesitate to reach out. - Joe Freund"
Patsy Ohta
July 12, 2024
5
out of
5
rating by Patsy Ohta
"Sasha was so positive, gracious, and patient. And super helpful dealing with my forever changing schedule!!"
We responded:
"Patsy - Thank you for taking the time to leave a review about your experience with Sasha! She is incredibly knowledgeable about the insurance industry and we are so lucky to have her on our team. Thank you! -Joe Freund"
Emer Espiritu
July 11, 2024
5
out of
5
rating by Emer Espiritu
"Kim and Debbie are excellent at handling customer service, providing efficient service with thorough follow-ups to ensure everything is done correctly. Their exceptional services are truly commendable!"
We responded:
"Thank you for taking the time to share your experience with our insurance team! Kim and Debbie are so knowledgeable and helpful and I am so happy to hear they were able to help you! - Joe Freund"
Lee Rawitscher
June 28, 2024
5
out of
5
rating by Lee Rawitscher
"James Willborn is awesome. I've worked with him sever times, and he's super friendly and really knows his stuff! Kim Beach is also super nice!"
We responded:
"Lee, I am so glad to hear that James was able to help you out. I know that he really appreciates your kind words. We are proud to be your San Francisco State Farm Agents Thank you for updating your review after your experience with Kim! We love her, she's an amazing team member! Thank you!"
Courtney Dragani
June 24, 2024
5
out of
5
rating by Courtney Dragani
"Excellent service, timely responses and competitive rates."
We responded:
"Thank you for taking the time to leave us your feedback! - Joe Freund"
Fred Chang
June 21, 2024
5
out of
5
rating by Fred Chang
"Reached out to Kim for quote on insuring new Tesla Model Y vehicle. She was helpful and responsive. Ended up still going with Tesla Insurance as it was half the cost of State Farm's for similar coverage, but will definitely consider State Farm at a later date if it fits my budget & needs."
We responded:
"Thank you for considering State Farm for your insurance needs and for taking the time to share your positive experience with Kim. She is truly a gem and we are so lucky to have her! We appreciate your openness to considering insuring with us in the future as well. We strive to provide competitive rates and excellent service, and we hope to have the opportunity to serve you again when the time is right! - Joe Freund"
Bachul Koul
June 6, 2024
5
out of
5
rating by Bachul Koul
"We've been clients of Joe's agency for various insurance products over the last 10+ years. We've always enjoyed Joe's responsiveness and his team is excellent. Our current agent is Beth Leonard who has been so helpful - she explains everything clearly and is incredibly responsive to questions. We would definitely recommend Joe Freund and Beth Leonard to anyone!"
We responded:
"Thank you for your kind words and recommendation! We greatly appreciate your continued support over the last 10+ years. If you ever need further insurance assistance, please don't hesitate to reach out. - Joe Freund"