State Farm® Insurance Agent Joe Freund
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Patrick Brown
July 2, 2025
5
out of
5
rating by Patrick Brown
"Joe, Michelle, and his office have been incredibly helpful in gaining coverage for buildings in our portfolio. They have been responsive and accommodating to our requests for certificates and quotes. I asked them to take care of my personal insurance coverage as well."
We responded:
"Patrick, i very much appreciate you leaving a review for our insurance agency! I'm glad we've been able to help you with both your business and personal insurance needs. We're here for you! - Joe Freund"
David Pennebaker
July 1, 2025
5
out of
5
rating by David Pennebaker
"Michelle Harrell at Joe Freund's office is always so easy to work with. It literally took 1 minute of my day to pay my bill which was due that very day. She is terrific!"
We responded:
"Thank you for taking the time to share about your experience! We are here for all your insurance needs, ready to make it all as easy as possible for you. - Joe Freund"
Richard Leonard
June 30, 2025
5
out of
5
rating by Richard Leonard
"Joe Freund & Team handle my Life/Home/Auto, excellent customer service. I Trust them with my Future!"
We responded:
"I'm so glad have been able to help with your insurance needs! Thank you for your feedback! - Joe Freund"
Erick Lopez
June 30, 2025
5
out of
5
rating by Erick Lopez
"Sasha is the best in the West! Always answers my calls/emails with urgency, care, and kindness. I wish I would have switched my family over sooner. Thank you to Sasha and everyone on her team that makes insurance easy."
We responded:
"Agreed, Sasha is amazing! We are so lucky to have her on our insurance team. Thank you for you review! - Joe Freund"
Mary Thomas
June 27, 2025
5
out of
5
rating by Mary Thomas
"I have been with Joe Freund for over 10 years and they have provided great services. They make it really easy to add and remove vehicles and adjust my other policies and my needs change."
We responded:
"Thank you, Mary, for your loyalty and for taking the time to share your experience. We're glad to hear that managing your policies has been straightforward and convenient. If there's anything else we can assist you with, feel free to reach out."
Sacha Monpere
June 26, 2025
5
out of
5
rating by Sacha Monpere
"I've been with Joe Freund since.....over 20 years. Someone is always available to help with minor or major things and Beth is amazing! Having had a house burned down and various car incidents, I can't imagine not having a real insurance agent who can answer questions when I call."
We responded:
"Thank you, Sacha, for your long-standing trust in us over the years. We're glad to hear that Beth and our team have been able to support you through both minor and major events. Your feedback means a lot to us."
Hunter George
June 24, 2025
5
out of
5
rating by Hunter George
"I have been using this agency for years for all my insurance needs. They have me covered from renters, homeowners, autos, flood, umbrella liability and personal articles. Michelle has been especially helpful as my coverage needs have shifted over time to make sure I don't have too much or too little protecting what matters to me!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Michelle has been able to help you with your insurance needs over the years. Your trust means a lot to us! - Joe Freuund"
tryg mccoy
June 17, 2025
5
out of
5
rating by tryg mccoy
"Sometimes great customer service can be shown just by expertly responding to a question and that is what Michelle did for me. My question about a policy detail that required her to check on my active security alarm certification was resolved in a professional and friendly manner. Thank you Michelle."
We responded:
"Thank you, Tryg, for sharing your experience with us. We're glad to hear that Michelle was able to assist you with your policy question in such a professional and friendly way. Your feedback is greatly appreciated."
Robyn Sue Fisher (Smitten Robyn)
June 13, 2025
5
out of
5
rating by Robyn Sue Fisher (Smitten Robyn)
"Joe and Michelle are trustworthy, considerate, and responsive. So glad I found them!"
We responded:
"Thank you, Robyn Sue, for your kind words and for trusting us with your insurance needs. We're grateful to have you as part of our community. If you ever need anything, feel free to reach out."
Brad Vaccaro
May 29, 2025
5
out of
5
rating by Brad Vaccaro
"Michelle E. is the best! Always a prompt response, gets me the information or document I need, even when I'm up against a tight deadline. Love the Joe Freund team."
We responded:
"Yes, I agree - Michelle is a rockstar! Thank you for sharing your experience!!"
Eric Johnson
May 21, 2025
5
out of
5
rating by Eric Johnson
"William Yee was very helpful in resolving my claim. Thank you, William :-)"
We responded:
"Hi Eric! I'm so glad to hear William was able to help you resolve your insurance claim! We pride ourselves on being service-oriented and our customers are always our first priority. Thank you for your feedback! - Joe Freund"
Becca Faulkner
May 15, 2025
5
out of
5
rating by Becca Faulkner
"Always quick to respond and super helpful."
We responded:
"Thank you for your review!"
Luca Rattazzi
May 2, 2025
5
out of
5
rating by Luca Rattazzi
"I have been using Joe for insurance for almost 15 years, and when my family moved back to California from Utah, I went straight to him for coverage. Kimberly was great to work with, answered all my questions and worked with us to get the best rates! Glad to be back. Follow up. Kim continues to provide fast, excellent customer service. Adding another note: Michelle has been great helping with my never ending stream of questions."
We responded:
"Welcome back! We are here for you always, and it's great to hear Kim was able to get your coverage back up and running in California! Thank you for sharing your experience!"
Laurence {Pulgram
April 18, 2025
5
out of
5
rating by Laurence {Pulgram
"State Farm moved us to Joe Freund here when our long time agent required. First month of service has been outstanding, quick, on point, and thoughtful work by Beth Leonard on two different houses. Looking forward . . . ."
We responded:
"Thank you, Laurence! Your support is invaluable to us. We’re thrilled to have been able to assist you, and we’ll always be here whenever you need us!"
Delia Marticorena
March 27, 2025
5
out of
5
rating by Delia Marticorena
"I had an amazing experience working with Sasha! She was incredibly helpful, knowledgeable, and made the entire process so easy. She took the time to explain everything thoroughly, answered all my questions with patience, and made sure I got the best coverage for my needs. Her friendly and professional attitude made the experience even better. If you’re looking for an insurance agent who truly cares and goes the extra mile, Sasha is the one to call! Highly recommend!"
We responded:
"Thank you, Delia, for your wonderful feedback! We're thrilled to hear about your positive experience with Sasha and that she could assist you so effectively. Your recommendation means a lot to us, and we're here whenever you need further assistance."
Jay Elliott
March 25, 2025
5
out of
5
rating by Jay Elliott
"The Joe Freund State Farm team is great to work with! Highly knowlegable, professional and efficient. I highly recommend Michelle and all she does for me!"
We responded:
"Thank you for your fantastic review! Michelle is a valuable part of our team, and we're glad she could assist you with your insurance policies. Your recommendation means a lot to us! If you have any further questions about auto, home, or life insurance, or if you need assistance with your coverage, please don't hesitate to reach out. We're here to help you navigate your insurance options! - Joe Freund"
Stephanie Gilmour
March 20, 2025
5
out of
5
rating by Stephanie Gilmour
"Excellent service from Joe and his team for almost 15 years, very responsive and top notch!"
We responded:
"Hi Stephanie, thank you for your kind words and for being a loyal customer for almost 15 years! We appreciate your trust in Joe and our team. Your feedback inspires us to keep delivering excellent service. If you need anything else, feel free to reach out!"
Felicia Cleper-Borkovi
March 11, 2025
5
out of
5
rating by Felicia Cleper-Borkovi
"Our condo association has been covered by State Farm since 1998. Michelle Ezzell, Sasha Viney and Joe Freund have recently demonstrated customer-focus, patience, and understanding. Notwithstanding the substantial increases to our HOA Premium, we felt heard and supported by Joe's team. Thank you!"
We responded:
"Felicia- it was so nice to connect with you. Thank you and the HOA for being longtime insurance customers. We empathize with all of our customers during this time with so many changes. Relationships matter! - Joe Freund "
Jennifer Powe
March 7, 2025
5
out of
5
rating by Jennifer Powe
"Michelle E with Joe Freund State Farm agency was extremely helpful, Knowledgeable and diligent when following up to resolve my claim issue. Thanks again for your help!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Michelle E provided you with excellent service. Our team is dedicated to offering knowledgeable support and diligent follow-up to ensure your insurance claims are resolved smoothly. We're here for all your insurance needs! - Joe Freund, State Farm"
Henry Tang
March 6, 2025
5
out of
5
rating by Henry Tang
"Michelle Ezzell has advised me on my insurance needs for 5-10 years. She always provides me with great advice and ensures I have the right policies and limits - not too much but sufficient to not have to worry. Whenever I have a change in my life circumstances, she's the one I get advice from. She reminds me, when I forget, to cancel, get or change my policy on a timely manner. She makes sure I have the most economical yet effective set of policies."
We responded:
"It is wonderful to hear from you, Henry! Thanks for the positive feedback and support. It’s always a pleasure working with you! Update: Thank you so much, Henry! We appreciate you being with us for so long, and it is so great to hear that Michelle has consistently been able to help you with all your insurance questions and needs. She is a gem and we are lucky to have her. Thank you!"
ms94127
March 6, 2025
5
out of
5
rating by ms94127
"I cannot say enough about the staff of Joe Freund, especially Michelle Ezzell, who has been exceptionally helpful, friendly, and supportive."
We responded:
"Thank you for your feedback! Michelle is one of a kind and we are so exceptionally lucky to have her as part of our insurance service team! "
Nina Anderson
February 20, 2025
5
out of
5
rating by Nina Anderson
"Michelle was extremely helpful, especially considering the quick turn-around and willingness to search for solutions to our "interesting" situation. We've worked with this office for years, and continuously appreciate the great customer service and patience with all our questions."
We responded:
"Thank you for your kind words! We're thrilled that Michelle could assist you promptly with your unique insurance situation. Our team is dedicated to providing excellent customer service and personalized insurance solutions to meet your needs, whether it's life insurance, auto insurance, or homeowners insurance. We appreciate your trust in our office over the years. If you have any more questions about insurance policies or need assistance in the future, don’t hesitate to reach out. Your satisfaction is our top priority, and we’re here to help with all your insurance needs!"
Marilynn Holland
February 12, 2025
5
out of
5
rating by Marilynn Holland
"Sasha was very responsive, informative, professional and went the extra mile to get me the best policy and coverage. I am very pleased with our work together."
We responded:
"I am so glad to hear that Sasha was able to help you with your insurance coverage needs! She is definitely a superstar and we are so lucky to have her. Thank you for your feedback! - Joe"
Tiff B.
January 16, 2025
5
out of
5
rating by Tiff B.
"Michelle Harrell and State Farm have been excellent to work with. We have been with them for 20+ years, and have had incredible service."
We responded:
"Hello! Thank you for your kind review and taking the time to share your experience! We are so happy to hear that we've been able to help you with your insurance needs for so long! We are here to help with any questions you may have! - Joe"
Abigail Henderson
January 9, 2025
5
out of
5
rating by Abigail Henderson
"Customer service is awesome here - Michelle was super helpful when I called. She was able to give me information about my policy, suggest next steps, took care of everything on the phone and followed up with an email confirmation!"
We responded:
"Thank you for your kind words! We're thrilled to hear Michelle provided you with excellent service and was able to help you with your insurance policy questions. We appreciate your feedback! - Joe"