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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Mayur Mehta

November 10, 2023

5  out of  5 rating by Mayur Mehta
"I have worked with Chris Alfred. He is very good with follow up and takes care of the policy holders. He represents and supports policy holders very well with regards to claims or any other issues with the underwriters which is what a good agent does. I like working with Chris."

Maciek P.

October 25, 2023

1  out of  5 rating by Maciek P.
"If you are looking for a solutions oriented agency, Joe Freund’s office is not for you. For context, my 1st policy with this office was written in 2013, and I just removed the last one in Oct 2023 due to incompetence. This office used to be great, but the support here has diminished substantially. I have a permanent resident with a house in CA, and am in WA temporarily to take care of my aging parents because I can work remotely. During my time here, the registration on my main vehicle had expired as had my previous auto policy. I called this office to sort this out and transfer my auto policy back to CA so that the DMV will issue me new tabs, and they refused to help. In fact, they went as far as try and sabotage any resolution by adding notes to my account with disinformation. Needless to say, I will never do any business with this office ever again. And if you are seeking solutions, consider this experience and look elsewhere."

Jane Richey

October 18, 2023

5  out of  5 rating by Jane Richey
"Michelle Ezzell of Joe Freund State Farm solved a problem for me which I didn't think was solvable. She went out of her way to help me and she is an incredible asset to this office and State Farm! I am so grateful and recommend her for any of your insurance needs! Thank you Michelle!"

Rocket Dog Adventures

October 10, 2023

5  out of  5 rating by Rocket Dog Adventures
"Michelle helped us figure out what plan would be the best for us and was great at explaining the whole process. She made it easy and was so helpful!"

Henry Tang

September 28, 2023

5  out of  5 rating by Henry Tang
"Michelle Ezzell has advised me on my insurance needs for 5-10 years. She always provides me with great advice and ensures I have the right policies and limits - not too much but sufficient to not have to worry. Whenever I have a change in my life circumstances, she's the one I get advice from."

Berkeley McKeown

September 27, 2023

5  out of  5 rating by Berkeley McKeown
"I feel so supported by this team. I moved from across the country and the transition to a new State Farm team was effortless. They helped me select the right policies for my life, my neighborhood and my budget. Highly recommend!"


September 27, 2023

5  out of  5 rating by thoojva
"William has been managing my policies for years. He is amazing to work with and very knowledgeable. I highly recommend him if you are looking to switch insurance."

Dave Kieffer

September 15, 2023

5  out of  5 rating by Dave Kieffer
"Stunningly patient and helpful,"

Glen Matejka

July 15, 2023

5  out of  5 rating by Glen Matejka
"Always responsive, friendly and help ensure I have the best/most appropriate coverage."

Caleb Canning

May 30, 2023

5  out of  5 rating by Caleb Canning
"This agency is wonderful to work with. They're highly responsive, helpful, friendly and professional. I've worked with them for a decade now and trust them to make excellent recommendations on situations that can get very complicated. Thanks Joe and Michelle!"

Sheeva Hamidieh

May 22, 2023

5  out of  5 rating by Sheeva Hamidieh
"This team provides exceptional service! They are incredibly responsive and genuinely care about the clients needs and work with them to ensure their needs our met. They can also turn things around very quickly! Couldn’t ask for a better team, really! Highly recommend!!"

Cara Allan

May 10, 2023

5  out of  5 rating by Cara Allan
"Kim and Michelle are AWESOME! Kim was very responsive and extremely helpful in assisting my 90 year old mom with transferring her HO, Auto & PLUP over to State Farm and helping my husband get a life policy! Michelle assisted me with confirming that are auto policy covered rental car and in a timely fashion. Highly recommend Joe Freund State Farm Agency!"

Ryan McIlwraith

March 27, 2023

5  out of  5 rating by Ryan McIlwraith
"I have been using Joe Freund insurance for all of my insurance needs for the last three years. Always helpful when necessary. I will continue to use their services as long as needed. Thanks team!"

Nick Cusick

March 27, 2023

5  out of  5 rating by Nick Cusick
"I’ll be honest, insurance companies tend to be excruciatingly hard to deal with; not this one though. I’ve had so much help with my needs, and the office has always been more than happy to accommodate my requests, and educate me on the particulars of my problems. Tina has been especially gracious and helpful to me and my family. God Bless"

Kristin Reed

March 24, 2023

5  out of  5 rating by Kristin Reed
"I sincerely love Michelle and can tell that she is genuine in her desire to help. She also is extremely knowledgeable and is able to answer all my questions."

Colby Harrell

March 23, 2023

5  out of  5 rating by Colby Harrell
"Michelle and Kim were so kind and helpful as they explained to us what the different policies covered and helped my wife and I determine the best coverage choices for our current situation. I highly recommend Joe and his team."


March 17, 2023

5  out of  5 rating by S G
"Joe, Sasha, Beth, Kim, and Brianna have been absolutely wonderful with prompt service and care. They take the time to understand the client's needs, underwrite well, and ensure efficient and accurate follow-through. Thank you!"

Andrea Salinas Vasquez

March 8, 2023

5  out of  5 rating by Andrea Salinas Vasquez
"Excellent customer service every time! Loyal client here for over 10 years."

Abbie Dutterer

March 1, 2023

5  out of  5 rating by Abbie Dutterer
"I just worked with Sasha on insurance for my new home. She was amazing to work with, and not only did she help get me a quote within just a few hours, she saved me a significant amount on all of my other insurance products. She took the time to explain everything that was needed and matched all of my coverages and suggested additions. I never felt pressured or pushed, and feel really confident about my choice with Sasha and State Farm. Don’t hesitate to call them!"

Viki Neill

February 22, 2023

5  out of  5 rating by Viki Neill
"Fantastic team! Michelle has been very helpful and detail oriented! I definitely recommend them for insurance purposes!"

Cynthia Arteaga

February 16, 2023

5  out of  5 rating by Cynthia Arteaga
"Insurance isn't my favorite topic - "What if I decrease my deductible by X amount? Do I really need X? What if I add an umbrella policy? Help me understand why I need that?" I.ASK.ALL.THE.QUESTIONS. Fortunately Michelle is not only patient but goes out of her way in helping me understand the ins and outs of all my questions - even the dumb ones. Thank you for presenting me with different options and following up when you say you are! I appreciate it!"

Baki Wharton

January 26, 2023

5  out of  5 rating by Baki Wharton
"Working with this business was a great experience. Friendly, professional and very patient with answering my questions, often over again until I understood. Highly recommend!"

Vincent Leger

December 6, 2022

5  out of  5 rating by Vincent Leger
"We have worked with Joe's team, including Michelle more recently, for 15 some years. They are always so responsive, look out for you, make things happen seamlessly and painlessly. Congrats on running such a great organization and being so customer focused."

Alex Hachiya

December 3, 2022

5  out of  5 rating by Alex Hachiya
"Joe and his team are the best! Friendly, responsive, and great advisors."

Cliff Curry

October 25, 2022

5  out of  5 rating by Cliff Curry
"I recently worked with Kim to estimate insurance during our house hunt and she was incredibly fast and helpful throughout. I’m now using State Farm for all of my family’s insurance needs across home and car. Thank you for being so easy to work with!"